Shipping policy
Shipping Policy
Order Processing
Orders are usually fulfilled within 3–7 business days. Once your order is fulfilled, you’ll receive a shipping confirmation email with tracking information.
Shipping Destinations & Estimated Delivery Times
We currently ship to the UK, USA, Canada, and the EU. Estimated delivery times after fulfillment are:
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UK: 3–7 business days
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USA: 3–4 business days
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Canada: 7–14 business days
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EU: 6–8 business days
Delivery times are estimates and may vary due to carrier delays or customs.
Shipping Costs
Shipping costs are calculated at checkout based on destination and order size. Some promotions may include discounted or free shipping.
Customs & Duties
International orders may be subject to customs fees, duties, or taxes. These are charged by your local customs office and are your responsibility.
Tracking Your Order
Once your order ships, you’ll receive a tracking number via email to monitor your shipment until it arrives.
Lost or Delayed Orders
If your order hasn’t arrived within the estimated timeframe, please:
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Check your shipping confirmation for address errors
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Ask your local post office
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Check with neighbors in case the courier left your package
If your package is still missing, contact us at support@deepcut.design with your order number.
Returns & Refunds
We don’t offer returns or exchanges. Refunds are only provided for wrong or damaged items. To request a refund, email support@deepcut.design within 7 days of receiving your order with your order number and photos of the item.